Privacy Policy | Just Mahjong: Rewards Tiles

1. INTRODUCTION

Welcome to Just Mahjong: Rewards Tiles!

Android Mobile apps developer ("we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains in a clear and transparent manner how we collect, use, store, disclose, and safeguard your information when you use our mobile game application "Just Mahjong: Rewards Tiles" (the "Game"), related websites, and services (collectively, the "Services").

This Privacy Policy is designed to comply with applicable data protection laws, including the EU General Data Protection Regulation ("GDPR"), the UK Data Protection Act, the California Consumer Privacy Act ("CCPA"), and the California Privacy Rights Act ("CPRA").

Please read this policy carefully. By downloading, installing, or using our Game, you acknowledge that you have read, understood, and agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any terms of this Privacy Policy, please do not use our Services.

2. DATA CONTROLLER AND CONTACT INFORMATION

The data controller responsible for your personal data is:

Android Mobile apps developer
Email: mdrobiul170167@gmail.com

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, please contact us at mdrobiul170167@gmail.com. We will respond to your request within 30 days.

3. WHAT INFORMATION WE COLLECT

We collect several types of information from and about users of our Game:

3.1 Information You Voluntarily Provide to Us

When you actively interact with us, we may collect the following information you voluntarily provide:

Customer Support Communications: When you contact us via email, in-game feedback forms, or social media, we collect your name, email address, device information, and the details of your inquiry.
Survey and Feedback Responses: When you voluntarily participate in our user research, satisfaction surveys, or product improvement programs, we collect your answers and comments.

Please note that we do not actively request sensitive personal information (such as race, political opinions, religious beliefs, health data, etc.), and we recommend that you avoid disclosing such information in your communications.

3.2 Information We Collect Automatically

When you use the Game, we automatically collect the following technical information through your device and our servers:

Email address: Collected when you reach out to support. Purposes: Analytics, Fraud prevention, security, and compliance, Developer communications.
App interactions: Game progress, level completion, play duration, in-game action paths, feature usage frequency, session start and end times. Purposes: Analytics, Fraud prevention, security, and compliance, Advertising or marketing.
Crash logs: Error reports, performance data such as frame rate and load times. Purpose: Analytics.
Device or other IDs: Device model, manufacturer, operating system version, unique device identifiers, Google Advertising ID, network information, device language and region settings. Purposes: Analytics, Fraud prevention, security, and compliance, Advertising or marketing.
IP Address and Location Data: Approximate geographic location (city-level) inferred from your IP address. We do not collect precise GPS location.

3.3 Information from Third-Party Sources

If you log in through third-party platforms (such as Google Play Games), we may receive certain information from your public profile, including your name, email address, profile picture, and friend list (depending on your privacy settings on the third-party platform).

We encourage you to regularly review the privacy settings on your third-party platforms to control the information you share with us.

4. HOW WE USE YOUR INFORMATION

We use the information we collect for the following business and commercial purposes:

Providing, maintaining, and optimizing the gaming experience: Loading game resources, saving progress, calculating scores.
Account creation and verification: Creating and managing your game account when you log in via third-party platforms, and ensuring account security.
Customer support: Responding to your questions, complaints, or technical requests, and resolving in-game issues.
Service communications: Sending you important notifications, such as service changes, maintenance announcements, and security updates.
Game personalization: Recommending features or providing personalized in-game experiences based on your playing habits.
Product analytics and improvement: Aggregating and analyzing user behavior to understand preferences and optimize game design, difficulty, and features.
Security: Detecting, preventing, and investigating violations of our Terms of Service, fraudulent activities, malware attacks, or other technical issues.
Advertising or marketing: Deliver relevant advertisements and measure ad performance.
Legal compliance: Fulfilling legal obligations, responding to lawful requests, and protecting our and our users' rights.
Developer communications: Send service announcements, update information and reply to user inquiries.

5. LEGAL BASIS FOR PROCESSING (GDPR/UK GDPR)

For users in the European Economic Area (EEA) and the United Kingdom, we process your personal data based on the following legal grounds:

Processing Purpose	Legal Basis	Explanation
Providing core Game functions and account services	Contractual performance	Processing is necessary for the performance of our contract with you.
Customer support & Developer communications	Contractual performance / Legitimate interest	Fulfilling contractual obligations; also, we have a legitimate interest in maintaining good customer relationships.
Game improvement and analytics	Legitimate interest	We rely on our legitimate interest to optimize our product, while ensuring no disproportionate impact on your privacy.
Fraud prevention and security	Legitimate interest / Legal obligation	Protecting our assets and user security is our legitimate interest, and in some cases may constitute a legal obligation.
Advertising and marketing	Legitimate interest / Consent	Deliver relevant advertisements; where required by law we will rely on your consent.
Legal compliance	Legal obligation	Processing is necessary for compliance with a legal obligation to which we are subject.

6. HOW WE SHARE YOUR INFORMATION

We only share your personal data under lawful, necessary, and limited circumstances:

6.1 Service Providers

We engage trusted third-party companies as data processors to provide services on our behalf. They are only authorized to process your data for the purposes described in this policy and are contractually bound to maintain strict data security measures.

Please refer to the Appendix for a detailed list of all third-party service providers, their purposes, and contact information.

6.2 Legal Requirements

We may disclose your information if required by law, or if we believe such disclosure is necessary to protect our rights, the safety of our users, or to comply with a judicial proceeding.

6.3 Business Transfers

In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the business transaction. We will notify you in advance of any such change and inform you of your options.

6.4 With Your Explicit Consent

We do not share your personal data with any other third parties, except as described above, without obtaining your separate, explicit consent.

7. INTERNATIONAL DATA TRANSFERS

Your information may be transferred to and processed on servers located in countries outside your country of residence, including but not limited to the United States and other jurisdictions.

When we transfer personal data from the EEA or the UK to countries not deemed to have an "adequate level of protection," we rely on one of the following lawful transfer mechanisms:

Standard Contractual Clauses (SCCs) approved by the European Commission;
The UK's International Data Transfer Agreement (IDTA);
Other supplementary measures to ensure your data receives an equivalent level of protection.

If you wish to obtain a copy of these transfer mechanisms, please contact us at mdrobiul170167@gmail.com.

8. DATA RETENTION

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by legal, accounting, or reporting obligations. Specific retention periods vary by data type and purpose:

Account Data: Retained while you have an active account, and for a grace period of 30 days after account deletion.
Game Progress Data: Retained while your account is active; for non-registered users, progress data may be retained for 180 days.
Crash Logs: Typically retained for 90 days for troubleshooting purposes.
Customer Support Records & Email communications: Retained for 3 years after resolution for future reference and service improvement.
Advertising and analytics data: Retained in accordance with each third-party SDK’s privacy rules.

When data is no longer needed, we will securely delete or anonymize it so that it can no longer be linked to an identifiable individual.

9. DATA SECURITY

We implement a range of technical and organizational security measures to protect your personal data against accidental or unlawful destruction, loss, alteration, disclosure, or unauthorized access. These include:

Encryption in transit: All data is transmitted using TLS/SSL encryption protocols.
Encryption at rest: Sensitive data is stored in encrypted form in our databases.
Access controls: Access to personal data is strictly limited to employees and contractors on a "need-to-know" basis.
Regular security reviews: We conduct periodic security assessments and penetration tests to identify and address potential vulnerabilities.

However, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security. In the event of a data breach, we will notify affected users and relevant authorities in accordance with applicable law.

10. YOUR RIGHTS

Depending on your jurisdiction, you may have the following rights regarding your personal data:

10.1 For EEA and UK Residents (GDPR/UK GDPR)

You have the following rights under data protection law:

Right of Access: Request a copy of the personal data we hold about you and information on how it is processed.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to certain conditions.
Right to Restrict Processing: Request that we suspend processing of your data in specific scenarios.
Right to Data Portability: Request that we transmit your data in a structured, commonly used, machine-readable format to you or another controller.
Right to Object: Object, on grounds relating to your situation, to processing based on legitimate interests.
Right to Withdraw Consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at mdrobiul170167@gmail.com. We will respond to your request within one month. You also have the right to lodge a complaint with your local data protection authority.

10.2 For California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights:

Right to Know: Request information about the categories and specific pieces of personal information we have collected, used, and disclosed in the past 12 months.
Right to Delete: Request deletion of your personal information, subject to certain exceptions.
Right to Correct: Request correction of inaccurate personal information we hold about you.
Right to Non-Discrimination: You will not be discriminated against for exercising your privacy rights.

We do not "sell" your personal information, nor do we "share" it for cross-context behavioral advertising, so this policy does not include a mechanism to opt out of such activities.

California residents under the age of 18 have the right to request the removal of content they have publicly posted, as provided by the California Business and Professions Code.

11. CHILDREN'S PRIVACY

Our Game is intended for a general audience and is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If we discover that we have collected such information without verifiable parental consent, we will promptly delete it.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at mdrobiul170167@gmail.com.

12. THIRD-PARTY LINKS

Our Game may contain links to third-party websites or services. This Privacy Policy does not apply to such third parties, and we are not responsible for their privacy practices. We encourage you to read their privacy policies before clicking on any third-party links.

13. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in the law or our business practices. We will post the revised policy on this page and update the "Last Updated" date at the top.

For material changes (e.g., a fundamental change in processing purposes), we will provide prominent notice via in-game notifications or email. Your continued use of the Game after the effective date of changes constitutes your acceptance of the revised policy.

14. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:

Android Mobile apps developer
Email: mdrobiul170167@gmail.com

Appendix: Third-Party Service Provider List

This appendix details the third-party service providers we use in providing our Services.

Provider Name	Service Type	Data Processed	Processing Purpose	Privacy Policy Link
AppLovin	Advertising & Attribution	Device IDs, app interactions, advertising identifiers	Advertising, fraud prevention, analytics	https://dash.applovin.com/documentation/terms/privacy-policy
Google Analytics	User Analytics	Device IDs, app interactions, session data	Game usage analytics, product optimization	https://policies.google.com/privacy
Firebase	Analytics & Crash Reporting	Crash logs, device IDs, app interactions	Stability analysis, troubleshooting, analytics	https://firebase.google.com/support/privacy
AdMob	Mobile Advertising	Advertising IDs, device information, app interactions	Serve advertisements, ad performance measurement, fraud prevention	https://policies.google.com/privacy